Trip Insurance

Expedia TAAP has partnered with XCover to enable travel advisors to offer travel protection options to their travelers for flights, hotels, and packages, whether the trip was booked on Expedia TAAP or not.

Introducing XCover

This offering gives participating advisors in Australia access to XCover.com for Expedia TAAP from an Insurance tab, on the Expedia TAAP storefront. It will enable you to:

Provide quotes and book coverage tailored to your travelers’ needs
Earn a commission for each policy booked
Provide a more comprehensive trip planning experience to travelers

With XCover Protection, travelers will have peace of mind and be protected when things don't go as planned during their trip, such as a diagnosed illness or injury, or issues with baggage. Plus, your travelers will enjoy traveler-centric features that elevate the travel protection experience including:

The ability to submit claims in minutes, from anywhere in the world
Quick payment of approved claims in 90+ currencies
24/7 customer support in over 40 languages for travelers across the globe

Good to know

The following limitations will apply during the beta release:

Trip insurance will not be integrated into the following Expedia TAAP experiences: Trips page, Itinerary page, and Quotation tool.
Insurance bookings will not be integrated into your Expedia TAAP Reports, Earning Statements, or Incentive Plan.

Important information and resources

Due to the highly regulated nature of insurance, agency managers and advisors should:

Watch the training video and review all resources available below before discussing XCover Protection with travelers.
Agencies will receive a Distributor Notice from Cover Genius which gives them written authorization to provide specified services (dealing in general insurance products) on behalf of Cover Genius, to their travelers.

Agency resources

Agency Enablement Pack

Important information and guidance to follow when discussing and offering travel protection with travelers.

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XCover Table of Benefits

A quick summary of the XCover Protection benefits for you to help your travelers understand what's included and which option is right for them.

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XCover Call Script

Use this script to confidently talk to your travelers about XCover Protection, purchase protection for them, and answer common questions about the protection.

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Traveler FAQs

An abridged version of XCover's help content that can help you answer common questions and support your travelers with any issues that may come up. You can also host this on your site as a resource for your travelers.

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Canned Responses

These pre-written call scripts and email responses will help you direct your travellers to the XCover resources where they can get help.

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Traveler resources

To ensure travelers receive compliant, risk-free communications about their protection once booked, general support and claims-related questions should always be handled by XCover teams (licensed agents).

Travel advisors should direct travelers to the self-service tools and support available in their XCover Account:

Making an insurance booking

To learn how to get a quote, make a booking, or redirect general support and claims-related questions to the XCover teams visit this step-by-step guide.

Frequently asked questions

How will commissions work?

Your agency will earn a commission on the gross booking value of each protection plan purchased. If a protection plan is cancelled within the 15-day cooling off period, no commission will be paid. Commission will be paid by Expedia Group to Expedia TAAP advisors for policies purchased on the XCover for Expedia TAAP website. Commissions are paid to travel agencies by one of our payment providers monthly, and show up in your account the month following the purchase of the policy. Insurance products and GBV do not apply toward agency tiers and your incentive plan.

Who is XCover?

XCover is a platform owned by Cover Genius, a leading insurtech firm that was recently ranked #1 in the Financial Times list of fastest-growing companies. Cover Genius has won dozens of industry awards in the US, EU, UK, Asia, India and Australia for its claims handling and customer support and has investment from one of the world’s largest insurers, Sompo. XCover Protection is backed by some of the world's largest companies including Lloyd’s, Generali, Sompo, CNA and Munich Re.

How do I add XCover Protection to my traveler’s booking?

Once you have reviewed the important information featured in this article, see our step-by-step guide on how to get a quote or add protection.

How do I manage or make changes to an insurance booking?

Only the Policyholder can manage or make changes to a protection plan. Once XCover Protection is booked through XCover.com for Expedia TAAP, your traveler (the policyholder) will receive an email with the details about their protection, and another one with instructions on how to log in to their XCover Account.

Please remind your travelers that it’s important to activate their XCover Account when they receive the email. The XCover Account is the easiest way for your travelers to access their documents, make changes to their protection or make a claim.

How can I help support my traveler if they have policy or claims questions?

To ensure your traveler receives compliant, risk-free communications about their XCoverage Protection once booked, general support and claims-related questions should always be handled by XCover teams (licensed agents). You can use the resources available in this article to redirect your traveler to the appropriate channel for assistance.