Add an agency service charge and increase earnings per booking

Grow your business with additional revenue streams by adding an agency service charge to a booking. Up to 30% of the total booking value can be applied at the travel advisor’s discretion.

Advisors can add an agency service charge directly on the checkout page, enabling them to manage this entire process through Expedia TAAP. The applied agency service charge will be displayed in the downloadable earnings statements giving travel agency managers better visibility of earnings so they can manage team compensations accordingly. It will also appear as a line item in the itinerary builder.

An agency service charge can be applied to the following types of bookings:

Property bookings, with standalone or package rates.
‘Pay Expedia’ properties (Expedia Collect rates only).
Flights and bundled package bookings (please note: roll out has commenced and currently only some agencies in the US, Canada and Mexico are able to add an agency service charge to flight and package bookings)
Refundable and non-refundable rates/fares.

Follow these easy steps to add an agency service charge to a booking.

1. Select travel product

Select the product you want on Expedia TAAP as usual.

2. Add agency service charge

In the checkout page, you will be provided with an option to add an agency service charge. You can choose to enter it as a percentage or fixed amount.

3. Checkout

Before you input traveler and credit card details, you will also be able to see a breakdown of the total booking cost (including room nights/fare, taxes, fees and agency service charge) and a breakdown of your total earnings (including commissions and agency service charge) for the booking.

When you are ready click complete booking and that's it!

FAQs

Is this feature available to all regions and travel agencies?

Agency service charge is available in select points of sale and travel agencies. We hope to expand it to other regions and travel agencies in the future. Your sales support team will keep you informed and confirm when it is made available to you.

Can an agency service charge be added to any booking?

Agency service charge cannot be applied to vacation rentals or pay-later bookings (pay at hotel).

It also cannot be added to any other line of business outside of lodging, flights and bundled packages (currently only available to some travel agencies in the US, Canada and Mexico) e.g. activities, car rental, ground transportation, etc.

Can I add an agency service charge to a booking set up for deferred payment or installment payments?

Yes. In some countries, you may have additional payment options, such as deferring payment to a later date or paying in installments. An agency service charge can be applied to these bookings.

Can I add an agency service charge to a quote?

Yes. You can apply an agency service charge when generating a quote using the quotation tool.

Will the traveler receive a refund for the agency service charge if one was applied on the booking?

If the cancellation policy is fully refundable, the traveler can receive a refund for the agency service charge. All questions related to the agency service charge refundability should be directed to the sales support/account management teams (and not agent support).

Will I earn commissions on the agency service charge amount?

No, commissions are calculated on the booking amount and do not include the agency service charge.

How will an agency service charge appear on a traveler’s credit card statement?

For bookings with an agency service charge, the number of card charges depends on the booking type and its components. Lodging bookings result in a single charge. Flight bookings typically result in two separate charges: one for the flight and one for the agency service charge. For packages, the flight component, if included, is charged separately; the remaining package components are charged together with the agency service charge. For all bookings, the agency service charge will appear itemized as a separate line on the Expedia TAAP checkout page, confirmation email, itinerary builder and other statements and reports.

When modifying bookings can I edit or remove the agency service charge?

No, you will not be able to cancel or modify the agency service charge once booking is complete. You will be able to modify the reservation as usual if needed, but not modify the service charge.

I have chosen to apply an agency service charge to a booking, when should I expect the payout to be made?

Earnings for the trip will be included in the next commission payout you receive after each trip element is completed; changes or cancellations may impact these amounts.