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Getting additional support

As a valued travel partner, you’re supported by our dedicated teams to help grow your business and manage your bookings. We're always happy to help. If you ever do need help, refer to the overview guide below so you know which team is experienced to support you the best.

For contact information for your country, click on the Support menu in the TAAP Academy.


Look for the reason you need support in the table, and the best way to get assistance.


REASON FOR SUPPORTSelf-service on our siteAgent support via chat or phoneAccount manager support
Making a bookingYESXX
Resending confirmationsYESXX
Modifying bookingsYESYESX
Canceling bookingsYESYESX
Sending confirmationsYESXX
Booking issuesXYESX
Technical issuesXXYES
Cancellation charge waiversXYESX
Questions about commissionsXXYES
TrainingYESXX

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