Getting additional support
As a valued travel partner, you’re supported by our dedicated teams to help grow your business and manage your bookings. We're always happy to help. If you ever do need help, refer to the overview guide below so you know which team is experienced to support you the best.
For contact information for your country, click on the Support menu in the TAAP Academy.
Look for the reason you need support in the table, and the best way to get assistance.
| REASON FOR SUPPORT | Self-service on Academy site | Agent support via chat or phone | Account manager support | Virtual agent on Expedia TAAP |
|---|---|---|---|---|
| Making a booking | YES | X | X | X |
| Resending confirmations | YES | YES | X | YES |
| Modifying bookings | YES | YES | X | YES |
| Canceling bookings | YES | YES | X | YES |
| Sending confirmations | YES | YES | X | YES |
| Booking issues | X | YES | X | YES |
| Vrbo booking issues | X | Call to be transferred to Vrbo support | X | Cancellation only |
| Technical issues | X | X | YES | X |
| Cancellation charge waivers | X | YES | X | X |
| Questions about commissions | X | X | YES | X |
| Training | YES | X | X | X |