Getting additional support
As a valued travel partner, you're supported by our dedicated teams to help grow your business and manage your bookings. We're always happy to help.
If you ever do need help, refer to the overview guide below so you know which method is the most suitable to support you. For contact information for your country, click on the Support menu in the Expedia TAAP Academy.
Did you know?
You can easily self-serve on our site for a lot of things, and this is often the quickest way to get something done, just click the links below to learn how.
Look for the reason you need support in the table below, to understand where to get assistance.
| REASON FOR SUPPORT | Self-service on Academy site | Agent support via chat or phone | Account manager support | Virtual agent on Expedia TAAP |
|---|---|---|---|---|
| Making a booking | YES | X | X | X |
| Resending confirmations | YES | YES | X | YES |
| Modifying bookings | YES | YES | X | YES |
| Canceling bookings | YES | YES | X | YES |
| Sending booking confirmation to traveler | YES | YES | X | YES |
| Booking issues | X | YES | X | YES |
| Vrbo booking issues | X | Call to be transferred to Vrbo support | X | Cancellation only |
| Technical issues | X | X | YES | X |
| Cancellation charge waivers | X | YES | X | X |
| Questions about commissions | X | X | YES | X |
| Training | YES | X | X | X |
Additional resources
Here are some recommended tutorials that may interest you.
