Managing a Vrbo booking

You'll be able to see all your Vrbo bookings on Expedia TAAP 'Trips' as usual, and you can identify properties that have been sourced from Vrbo easily, by checking the property details (see example below).

Tip:

If you simply want to cancel your booking, see below. We recommend using the Virtual Agent as this will be the quickest and easiest option. Please note the Virtual Agent will cancel according to the penalty policy.

Request a Vrbo booking change

To contact a Vrbo host on Expedia TAAP follow the steps below:

1. Go to 'Trips'

In the Expedia TAAP homepage, select 'Trips' from the top navigation bar. Choose the Vrbo booking you want to modify.

2. Click 'Contact property'

3. Message the Vrbo host

A different tab will open on your browser where you'll see the messages inbox. Type your request to the host and press send.

You can send a message to the host at any time. If you prefer to call them and their phone number is made available, please keep the potential time difference in mind.

Good to know:

Once the Vrbo host responds to your request you will receive an email notification to your Expedia TAAP email address. You can view your messages at any time by following the steps above.

Cancel a Vrbo booking

To cancel your Vrbo booking follow these steps:

1. Click the 'Help' button

From the Trips page click on the 'Help' button to open a chat interface, initiating the Virtual agent. You can also click on the floating 'Help' button from the homepage or the itinerary page.

2. Select booking and click 'See cancel options'

When you click the help button, the virtual Agent will open and automatically present you with a selection of options. Select the booking you want and choose the 'See cancel options'. Follow the prompts to cancel your booking. Please note the virtual agent will cancel your booking according to the cancellation policy.

Need additional support?

If you need extra help, you can call our agent support team so they are able to transfer you to Vrbo support for further assistance.

Please note

When speaking to Vrbo support, make sure to quote your confirmation ID and not the Expedia TAAP itinerary number. You can find this on your reservation details.

FAQs

Will I get a booking confirmation from Vrbo?

Yes. You will receive two emails to your Expedia TAAP email address: an Expedia TAAP booking confirmation email, same as with all other bookings placed on Expedia TAAP, and a Vrbo confirmation email. This is all you will need to guarantee your booking has been placed. There is no need to reconfirm the booking with the Vrbo host or agent support.

Please note that on the Expedia TAAP email the "Reservation ID" will be your Vrbo booking number.

Can I manage my bookings on the Vrbo website?

Yes, you will be able to view your Expedia TAAP bookings on the Vrbo website, however you will only be able to message the Vrbo host directly via Expedia TAAP. To manage your Vrbo bookings we recommend you message the Vrbo host directly from Expedia TAAP, or use the virtual agent to cancel. Simply follow the instructions above.

How can I make scheduled payments to a Vrbo booking?

With some Vrbo properties you may be required to make installment payments for your booking. When payment is due you will be notified via the inbox chat (you will also receive an email notification of this message).

To make a payment, click on the 'Make payment' option in the itinerary details page. You will then be re-directed to the Vrbo website checkout page where you'll be able to complete your transaction.

Additional resources

Here are some recommended resources that may interest you.

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